Leveled Up Event Venue & Design Refund Policy

 

Effective Date: June 1, 2025

 

At Leveled Up Event Venue & Design (LUEVD), we take pride in delivering premium service and detailed preparation for every event. To protect the integrity of our scheduling, staffing, and design efforts, the following refund policy applies to all bookings:

 

 

1. No Refunds

 

 

All payments made to LUEVD are non-refundable, including but not limited to:

 

• Deposits

• Retainers

• Partial payments

• Full payments

 

 

This policy is strictly enforced due to the time, resources, and materials allocated to your booking from the moment your deposit is received.

 

 

2. Credit Policy

 

 

Although refunds are not provided, your deposit may be used as a credit toward a future booking if:

 

• You notify us at least 14 days prior to your scheduled event date.

• The rescheduled date is within 6 months of your original booking.

 

 

Credits are non-transferable and must be used by the original client. Availability for rescheduling is not guaranteed and is based on our calendar openings.

 

 

3. Exceptions

 

 

No credits or transfers will be granted for:

 

• Cancellations made with less than 14 days’ notice

• No-shows or failure to submit necessary event details within the required timeframe

 

 

We appreciate your understanding and cooperation as this policy ensures fairness and efficiency for all clients.

 

For questions or to request a credit transfer, please contact us directly at:

 

info@leveledupvenue.com

815-995-0116