Question 1

How do I schedule a tour?

Accepted Answer

Go to “Contact Us” on our website or email  to request a tour.

Question 2

Do I have to use a caterer from your Preferred Vendor List?

Accepted Answer

We allow our clients to choose their own caterer. They must be full-service and approved by our management team first. There is also a kitchen fee associated with this decision!

Question 3

Can I have a DJ or a Band?

Accepted Answer

Yes, we welcome both. We do have recommendations.

Question 4

Can I have catered food dropped off?

Accepted Answer

Yes Food can be dropped off as you need to have someone here to receive it. As we Don’t handle any food items.

Question 5

Do you have a parking lot?

Accepted Answer

Leveled up event venue and design does  have ample parking.

Question 6

What are your BYOB Restrictions?

Accepted Answer

There is no BYOB

Question 7

Are tables and chairs included in your rental price?

Accepted Answer

Yes, we include 8 rounds, 4 6ft rectangle tables, clear chavari dining chairs, and 4 Bar tables. Just ask for a list of our inventory.

Question 8

Is there Wifi available in the space?

Accepted Answer

Yes, we have commercial-grade WiFi.

Question 9

Do you have a sound system we can use?

Accepted Answer

No you have to Bring your own speaker

Question 10

Can we set up custom decorations?

Accepted Answer

Yes, within limits. We ask that you do not use nails, screws, etc., and that you remove the décor at the end of your event. You will need to hire an insured professional for any installation that involves a ladder. All outside tables and chairs must be felt padded and the utmost care must be taken when loading into our venue.

Question 11

Do you allow DIY floral?

Accepted Answer

We have recently changed this policy. You may handle the floral decor on your own as long as it is being installed and taken away by friends or family members who are prepared to take on the task at the end of the night.

Question 12

Are there hotels nearby?

Accepted Answer

.

Question 13

How long is our rental window? When can we start setting up?

Accepted Answer

We offer a 10-hour event window for wedding events which includes setup and breakdown for weekend dates. We have a 12:00 am curfew on Friday and Saturday, and an 11:00 pm curfew Sunday-Thursday. The event should end one hour before the rental window ends. If you would like to set up earlier than the contracted time you can access the space for 125.00/hr.

Question 14

Can we have our stuff dropped off the day before? How about picking up the day after?

Accepted Answer

We take it on a case-by-case basis but usually, we are booked with events back-to-back. Please plan to have everything dropped off and picked up on the same day.

Question 15

Can we ship packages to your venue?

Accepted Answer

Unfortunately, we are not set up to receive packages. Please ship your items to the nearest FedEx for in-store pickup.

Question 16

Is your space handicap accessible?

Accepted Answer

Yes, it is fully accessible, including all four multi-person restrooms.

Question 17

Do you have a coat room?

Accepted Answer

We have coat racks but no designated coatroom.

Question 18

Do you have a bridal suite?

Accepted Answer

We do not have a bridal suite. Wedding parties take advantage of our content room.

Question 19

Are there any restrictions on the type of event?

Accepted Answer

We do not allow ticketed events.

Question 20

Do you have a kitchen?

Accepted Answer

We have a Kitchenette.

Question 21

Do you have an event planner on staff?

Accepted Answer

Our team is available to help throughout the process but we cannot take the place of a day-of coordinator. There will be a Leveled Up representative on-site throughout the entirety of your event but we are only facilities management.

Question 22

Do you allow shots?

Accepted Answer

Along with the rest of Chicago's stand-alone venues, our liquor licensing does not permit this. We recommend looking into restaurants with private spaces if you'd like to include this type of beverage in your festivities.

Question 23

Do you allow food trucks or street-side activities?

Accepted Answer

We can accommodate 1 food Truck.

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